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Browse our latest blogs, whitepapers and videos.

Whitepapers and reports

eBook: Do Digital Rewards Right

Our new eBook explains the importance of digital-based rewarding and includes a synopsis of our digital reward products and their use cases.

19th June 2020

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Blogs

Why you should offer rewards over discounts, to recover from the crisis

We look at five reasons that rewarding customers will be more effective than discounting during the journey back to retail normality.

5th June 2020

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Blogs

Supporting the work/life/home-schooling balance

We're all adapting to a new normal, so we've pulled together our top tips to help you support your customers and employees as they juggle home-learning, in addition to working full-time.

20th May 2020

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Blogs

Why it’s time to start using digital gift cards

We take a look at three use cases for digital gift cards and why they'll be so well received.

15th May 2020

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Blogs

4 ways to reinvigorate your renewals

Renewal is a key challenge in any industry. We discuss four methods of engaging your customers that we believe have a place in any retention strategy.

5th May 2020

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Whitepapers and reports

NEW Whitepaper Release: The Generational Game

Our brand-new whitepaper explores how the consumption of hobbies in the UK proves that ‘choice’ should be the pinnacle of any rewards strategy.

27th April 2020

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Blogs

Maintain motivation on your frontline: Keeping your customer service teams online

We’ve curated our top tips to help business' overcome some of the challenges that contact centre teams may be facing in the current climate.

15th April 2020

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Blogs

How to retain customer loyalty in Financial Services

We explore how banks and insurance companies should foster commitment in an age of open banking.

3rd April 2020

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Blogs

5 Tips to Keep Your Consumers Engaged

Customer retention strategies and messaging are challenging right now, but we've come up with five ways to keep brand engagement levels high.

27th March 2020

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Blogs

How to stay positive during challenging times

In the current climate we're doing lots of things to doing to boost morale for our employees. We wanted to pay it forward and share our ideas with the wider world.

20th March 2020

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Blogs

Using gift cards as a non-taxable trivial benefit

Find out how, what, and when you can give gift cards as a trivial benefit to save your business money

13th March 2020

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Blogs

Anna Jaycocks: Being a woman today

To celebrate International Women's Day, our Marketing Director talks about how inspirational women have inspired her to become a role model to those around her.

8th March 2020

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Blogs

How you can use the Leap Year in 2020 to your advantage

2020 is a Leap Year which means we all get an extra day in February. Read our expert tips about how to use the bonus hours to your advantage and boost employee engagement too.

28th February 2020

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Blogs

Celebrating Cyclescheme’s 15th Birthday

Our longest standing Cyclescheme advocates, Jeremy Persad and Laurence Boon reminisce about our leading employee benefit’s 15-year history and share our goals for the future.

24th February 2020

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Blogs

Prepaid card regulation change – does AMLD5 affect you?

We explain what the new government regulation, AMLD5, means for us and our customers.

20th February 2020

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Blogs

How to retain customer loyalty in the telecoms sector

Senior Client Director, Leona Heymerdinguer, talks to us about how the telecoms sector could better their loyalty offerings in 2020.

31st January 2020

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Blogs

Laurence Boon: New Year Revolutions

Our Cyclescheme Product Manager thinks about how you can easily incorporate cycling into your lifestyle in 2020.

24th January 2020

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Whitepapers and reports

The changing role of loyalty and reward schemes

An introduction to our 2019 whitepaper that talks about all things loyalty within key UK sectors.

16th January 2020

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Blogs

Why employee benefits will be even more important in 2020

Low expectant real salary increase in 2020 means employee benefits will be critical for helping your employees’ salary go further in the New Year.

20th December 2019

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Blogs

Chris Ford: Forecasting for Blackhawk Network 2020

Chris Ford talks about the importance of recognition, incentives and gestures and how we can expect Blackhawk Network UK to move forward next year.

16th December 2019

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Blogs

Cyclescheme achieves a gold CFE accreditation

We take a look at how Blackhawk Network's Cyclescheme achieved a gold Cycle Friendly Employer accreditation and how you can too!

5th December 2019

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Blogs

Peter Dando: Is Black Friday good for the British High Street?

Peter Dando, Director of Business Development, takes a look at how Black Friday affects the UK and debates whether the British High Street is struggling to keep up with the competition.

25th November 2019

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Blogs

2019 Christmas Bonus Report

Hawk Incentives have conducted a nationwide study to understand the state of Christmas bonuses in the UK.

19/11/2019

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Blogs

#LifeatBHN – Supporting Alzheimer’s Society for 6 months

A run down of all the great activities we've taken part in to raise money for our chosen charity, the Alzheimer's Society.

15th November 2019

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Blogs

Harnessing the potential of prepaid cards

Card payments are now our default way to pay in the UK. Marketers and brands need to ensure that their incentive, reward and compensation programmes reflect consumers’ changing behaviour.

6th November 2019

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Blogs

Rewarding your recall customers

We know that recall isn’t just about getting customers in and out of a workshop. There are emotions involved that can often lead to your customers feeling inconvenienced or dissatisfied.

10th October 2019

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Blogs

BEMADE: Alzheimer's Society

Our chosen charity for 2019/20 is the Alzheimer's Society. Find out what we have done so far to raise money for this much needed cause.

27th September 2019

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Blogs

Keep your brand reputation intact with minimum effort

In any kind of mass market production there are anomalies, things go wrong - but what can your business do to keep your brand reputation intact?

16th August 2019

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Blogs

Tesco For Business selects Blackhawk Network to lead its UK Corporate Gift Card sales

LONDON, England – 19th July 2019 – Tesco For Business has selected branded payments provider Blackhawk Network to lead its UK Corporate Gift Card programme.

19th July 2019

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Whitepapers and reports

White paper: The Loyalty Evolution

How brands can engage consumers in an age where consumer loyalty is challenged?

9th July 2019

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Blogs

Smooth the way for rail delay compensation

Find out what can you do when you need to appease lots of customers in a short space of time AND ensure that they receive the correct compensation in an efficient and satisfactory manner

3rd July 2019

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Blogs

Digitising the insurance claims settlement process

With recent research showing that 96% of customers will take a digital route if it’s open to them, how do insurance providers ensure they are not left on the platform?

17th June 2019

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Blogs

Reward your students for making the best choice

With many students having no choice but to look at less desirable off-campus accommodation, how do you incentivise students to pick student halls and benefit from the community and pastoral support?

13th June 2019

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Blogs

Be top of the league with customers

After the introduction by OFWAT of league tables reviewing the performance of all water companies, dealing with complaints in the most effective manner is more vital than ever.

12th June 2019

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Whitepapers and reports

Playing Your Cards Right - Incentives, rewards and compensation payments: harness the potential of prepaid cards

Card payments are now our default way to pay in the UK. Marketers and brands need to ensure that their incentive, reward and compensation programmes reflect consumers’ changing behaviour.

29/05/2019

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Blogs

Show complaints the door

It’s impossible to please everyone but dealing with customer complaints in a positive, relevant and personable fashion can catapult your business in to the stratosphere – read on to find out how.

24th May 2019

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Blogs

What do insurance customers really want?

It's no surprise that the #1 consideration when choosing an insurance policy is price, but how can insurers buck the trend and promote direct referrals and loyalty without relying entirely on cost?

25th April 2019

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Blogs

Bank new customers with the right rewards and incentives

With the rise in alternative banking solutions, how can high street banks look to incentivise a generation that is used to receiving loyalty points and making incentive-based decisions?

24th May 2019

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Blogs

Introducing Yonda - Press Release

Introducing Yonda - a new app giving money back on your spending with 70 of the UK’s leading retail, restaurant and experience brands. Introducing Yonda.

10th April 2019

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Blogs

Live your best life every day – not just on World Health Day

There’s no day that challenges us to think about our life choices and health decisions like World Health Day. Let's explore how you can make every day World Health Day.

7th April 2019

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Blogs

Lisa McKenzie: 30 years with the business

Celebrating 30 years in the industry, Lisa McKenzie looks back on how the world wide web, also launched by Sir Tim Berners-Lee in 1989, transformed our industry.

3rd April 2019

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Blogs

Hawk Delivery - Press Release

Hawk Incentives are taking reward delivery to the next level.

1st April 2019

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Blogs

Five steps towards finding balance and being the best you can be

This International Women’s Day, I wanted to share what I think is the recipe to balancing a successful career and family life.

8th March 2019

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Blogs

How to help increase customer loyalty in the DIY sector

How can the DIY industry revolutionise its reward and loyalty offerings? How do you develop a scheme that rewards both DIY-ers and trade customers? Let's explore the solution.

7th March 2019

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Blogs

Boost employee engagement with affordable technology

A workforce that feel appreciated and rewarded are more productive, loyal and ultimately happier. So why are unique employee benefits seen as the icing on a cake?

5th February 2019

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Blogs

10 years in customer and employee engagement…what changes I’ve seen!

This month I celebrate 10 years working in the customer and employee engagement industry and I can honestly say that the changes I’ve seen are remarkable.

31st January 2019

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Whitepapers and reports

Mindfulness, vegan porridge and cycling adventures: A guide to employee wellness in 2019

Employee wellness is a hot topic, but what does it actually look like in 2019? And why is it so important for both the wellbeing of individuals and the productivity of your business as a whole?

10th January 2019

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Whitepapers and reports

Southeastern Railway Case Study - Technology Schemes

“We have received the highest ever engagement and take up from this scheme out of all the benefits we have offered” – Sarah Friend, HR Systems and Benefits Manager at Southeastern Railway

9th January 2019

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Blogs

Worth Your While: Explaining the Value of Customer Loyalty

It’s the people who are loyal to your brand that have the highest customer lifetime value, but just how can we explain the value of a loyal customer?

8th January 2019

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Blogs

How to Nail Your Employee Benefits Package in 2019

What makes somewhere a great place to work? We’ve analysed The Sunday Times’ list of the Top 100 Companies to Work For in 2018 and the word that appears time and time again is ‘culture.’

14th December 2018

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Whitepapers and reports

White paper: Pulling the Benefits and Incentives Lever

New research has revealed a significant disparity between actual and perceived employee satisfaction, especially when it comes to benefits. Download our white paper now.

2nd April 2019

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Blogs

Gift cards and millennials - why it is time to target millennials for your loyalty programme

Millennials vs baby boomers. A recent survey carried out by Hawk Incentives US has uncovered that when it comes to loyalty programmes, millennials do in fact come out on top.

9th October 2018

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Videos and webinars

The benefits of Cyclescheme

Cyclescheme is the UK's most popular cycle-to-work benefit. See how it can work for you.

26th March 2019

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Blogs

The Employer Brand Secrets Behind the Best Companies to Work For

What makes somewhere a great place to work? We've analysed The Sunday Times' list of the Top 100 Companies to Work For in 2018 to find out.

29th November 2018

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Blogs

Employee Benefits News - November 2018

Bringing you the latest news from our exciting range of benefit, incentive and reward products.

27th November 2018

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Blogs

Top Tips to Boost Employee Wellness for National Fitness Day

Time to dust off that workout gear! There are plenty of ways to get your workplace involved this National Fitness Day.

26th September 2018

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Blogs

Trophy value is evolving

The heyday for conveyor belt rewards such as carriage clocks, lawnmowers or dining sets is well and truly over.

22nd March 2018

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Blogs

Building loyalty in the gig economy

With the growth of project-based and short-term contracts, how do you engage a dispersed team and leverage their loyalty to achieve success?

13th March 2018

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Blogs

Giving Kids the Choice

What do you think UK children spend the most money on?

21st February 2018

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Blogs

Benefits: it's time to do the maths

Only 26% of people in the UK have money left at the end of the month for anything but the basics (Mintel, September 2017). How much could your employees save with our employee benefits?

24th January 2018

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