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  • Employee Engagement
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We are the customer engagement experts.

For over 40 years, we have been helping our clients make valuable connections between their customers and their brand.
Our expertise in incentives is a powerful catalyst in building long-lasting relationships and brand loyalty.

Incentives with impact

Effective customer engagement drives brand loyalty and, ultimately, profitability. But choosing, using and monitoring your incentives to achieve the right kind of engagement can be challenging.

We can help you engage your customers across multiple channels in ways that are personal, relevant and timely, turning customer engagement into true customer relationship building.

That’s just what we did when we created an industry-leading loyalty programme for Whitbread, who are now sending personalised and event-driven communications to more than two million members.

Customer Loyalty

What we do & how we do it

We work closely with top UK brands to supercharge their customer acquisition, loyalty and retention campaigns and on-going incentive programmes.

We’ve been creating engaging solutions for more than 40 years and understand what makes people tick.

Our team will help you identity the right reward options for your business. With a wide range of market-leading tools to choose from, it’s easy to find a solution that meets your specific objectives for your target audience.

Hawk Incentives can offer you a uniquely powerful, fully-managed service. This could include the design, production, and delivery of gift cards or prepaid cards. Or it could be an ongoing loyalty scheme to improve customer retention and satisfaction over time.

Customer Acquisition

What's your customer engagement goal?

Whether you want to focus on customer acquisition, ongoing retention or a one-off campaign, we have the tools to help. Learn more about our services by clicking the relevant box below.

What's your goal?
What's your goal?
What's your goal?
What's your goal?

See how we’ve helped brands achieve their customer incentive goals

BT Reward Card
Club Lloyds
EE Refer a Friend
Škoda Free Fuel Campaign


Card activation from new BT customers

BT Reward Card

BT uses a prepaid Reward Card of up to £125 to incentivise customers to buy a 12-month BT broadband package. We provide BT with a fully branded experience. This means that, although the customer experience is a seamless BT journey, everything is handled by the experienced team at Hawk Incentives. From production and delivery of the card, to post-sale support, we manage every part of this incentive programme, leaving the BT team to focus on running their business.

Tell Us Your Goal

Club Lloyds Loyalty Programme

Hawk Incentives is the reward provider for Lloyds' customer loyalty programme. A comprehensive solution that includes website management, dedicated seven-days-a-week contact centre support and full management of reward delivery, the programme allows over one million users to select a reward of their choice.

Let's Talk Loyalty

EE Refer a Friend

An EE customer acquisition campaign incentivised existing contract customers using gift cards from Hawk Incentives. Inviting a friend to join EE on a monthly plan would mean both parties were rewarded with £25 gift card. Our redemption platforms are designed so recipients can quickly and easily choose the gift card they want from a wide variety of retailers, making sure customers end up with something they truly value.

Interested? Talk To Us

Škoda Free Fuel Campaign

ŠKODA used our prepaid Mastercard® to incentivise the purchase of a new or used ŠKODA vehicle. Customers were rewarded with a card pre-loaded with £750, £500 or £250 to spend on fuel. With 20,000 prepaid cards issued, sales exceeded forecast by 35% in January 2016, and 18.5% in January 2017, making the campaign a success with customers and for the ŠKODA business.

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Why choose us for customer engagement?

We aim to do the hard work for you. Our products can look and function as a simple extension of your own brand, yet our experts manage everything behind the scenes.

Unrivalled Choice

Gift cards, prepaid cards, and reward platforms. Endless options to inspire memorable campaigns

Tailored Service

We're flexible to your needs and will tailor the solution to your company or branding requirements

Fully Managed

We can make your job easier by managing production, delivery, promotion, and customer support


We keep up with ever-changing regulations to ensure your programme is always compliant

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White paper: The Loyalty Evolution

How can brands engage consumers in an age where consumer loyalty is under threat? ‘The Loyalty Evolution’ is the latest in a series of Hawk Incentives white papers investigating the current consumer sentiment around customer loyalty schemes. Which carrots should you dangle to keep your customers coming back for more? And how should you go about it?

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